• Serving Antrim, Charlevoix, Emmet, Grand Traverse and Kalkaska Counties

Big Brothers Big Sisters of Northwestern Michigan seeks a Mentoring Specialist who will thrive in a growing organization that is dedicated to positively impacting more youth through high quality mentoring relationships.


For over 50 years, Big Brothers Big Sisters of Northwestern Michigan (Bigs) has developed and supported one-to-one mentoring relationships for more than 12,600 children in our five-county region (Antrim, Charlevoix, Emmet, Grand Traverse and Kalkaska). Through our commitment to quality and innovation, our team develops, monitors and sustains caring and supportive, life-changing relationships between adult volunteers (Bigs) and youth (Littles).  Our passion for our work has a direct and lasting impact on the lives of our youth and the adults who mentor them.

Create and support one-to-one mentoring relationships that ignite the power and promise of youth.

All youth achieve their full potential.



The Mentoring Specialist provides leadership and guidance to volunteer mentors, parents and youth ages six through adolescence to help empower and inspire them to reach their full, inherent potential. This position located in Traverse City and reports to the Director of Mentoring with primary responsibilities including creating and supporting Bigs’ matches to ensure child safety, positive outcomes, healthy and satisfying relationships, and a strong sense of affiliation with Bigs.


Customer Relations

  • Responds to all calls and inquiries in a timely manner from potential volunteers and parents and provides appropriate information about program and enrollment.
  • Maintains contact with potential volunteers through enrollment process.


  • Works collaboratively with the team in ongoing and robust child and volunteer recruitment plans, including the delivery of program presentations.
  • Suggests and develops creative new ways for recruitment.
  • Identifies potential new business partners to recruit volunteers/discuss mentoring opportunities.
  • Attends and supports agency program and fundraising events, as appropriate and requested.

Enrollment & Match Support Coordination

  • Provides intake information to potential volunteers and families and evaluates eligibility according to agency policies.
  • Assesses whether a potential volunteer is suitable for the program by facilitating reference checks, interviews, assessments and home visits with volunteer applicants.  Provides any concerns to Director of Mentoring that might influence eligibility or acceptance into the program.
  • Develops matches via thoughtful consideration of positive relationship potential and facilitates match meetings.
  • Continually assesses match relationships through appropriate supervision contact with all parties according to agency and BBBSA Standards of Practice with the focus on: child safety, match relationship development, positive youth development and volunteer satisfaction.  Ensures real and/or potential problems and/or barriers are identified and addressed and resolved as early as possible.
  • Addresses and provides for individual training, resources and solution-focused strategies for each match participant to ensure a positive youth development experience for the child, and successful and satisfying experience for the volunteer and parent.
  • Ensures any match issue(s) requiring additional leadership, guidance or support are brought to the attention of the Director of Mentoring.
  • Maintain up-to-date, accurate and detailed documentation and database records of all interactions, according to Big Brothers Big Sisters standards.
  • Develops, promotes and implements group match activities in order to support ongoing volunteer involvement with the child and agency.  Keeps volunteers, parents and children apprised of opportunities to participate in educational, recreational, and cultural opportunities available to them as part of the Bigs’ program.
  • Assesses reasons for match closure; conducts match closure procedures and potential re-match opportunities.
  • Identifies and promotes re-engagement of volunteer mentors (where appropriate) whether as Bigs, potential board or committee members, and/or donors.


  • Immediately reports all suspected violations of child protection laws, Agency policies and BBBSA standards to the Director of Mentoring and Executive Director (as appropriate).
  • Review/discuss issues with Director of Mentoring, keeping Director abreast of critical issues as they arise and utilizing effective time-management strategies for non-urgent matters.
  • Provides necessary program data and anecdotal information to the Director of Mentoring for reports and/or community, marketing materials, and/or any local or national surveys.
  • Maintains relationships with cooperating agencies and educational institutions.
  • Speaks publicly to promote the program, activities and fundraising events.
  • Ensures compliance with agency communications policies.


Relevant youth-serving experience and a Bachelor’s Degree from an accredited four-year university and/or related social services experience of at least two years. Proficiency in Microsoft Office with an emphasis on Word and Excel, as well as Google and the ability to adapt to other database programs. Must have and maintain a valid US driver’s license along with an exemplary driving record.  Employment is contingent upon the results of a comprehensive background check, reference checks and driving record check.


  • Youth-serving experience with a passion for supporting children and families through strength-based strategies.
  • Familiarity with the educational and social service systems and child protection practices and laws.
  • Excellent organizational and time management skills with the ability to manage a multitude of tasks with a strong attention to detail and follow through.
  • Exceptional written and verbal communication skills reflecting outstanding customer service.
  • Ability to think critically, effectively provide responsive coaching, and draw solid conclusions based on information provided.
  • Comfortable engaging in challenging conversations with excellent conflict management and interpersonal skills and the ability to problem-solve social and emotional situations.
  • Group presentation skills and the ability to enthusiastically advocate and promote the mission of Bigs.
  • Consistent desire to seek out new and more effective methods to support programming.
  • Able to thrive in a fast-paced environment, working both independently and as a team member, and successfully manage shifting priorities and responsibilities.
  • Relate effectively with diverse groups of people from varied social and economic segments of the region.
  • Able to work evening and weekend hours and manage a flexible schedule.


The annual salary is $45,000. Bigs works hard to provide competitive benefits to our team, including health, dental and life insurance plans, paid time off and holiday schedule, retirement plan, mileage reimbursement, and a cell phone stipend.

Click below to view our Compensation Philosophy.

Compensation Philosophy


If this sounds like the position and organization for you, please submit a cover letter and resume to Krista Goldman, Director of Mentoring at krista.goldman@bigsupnorth.com with “Mentoring Specialist” in the subject line.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and required skills.

Contents may be subject to change to meet the needs of Big Brothers Big Sisters of Northwestern Michigan.