Big Brothers Big Sisters of Northwestern Michigan seeks a Mentoring Specialist who will thrive in a growing organization that is dedicated to positively impacting more youth through high quality, one-to-one mentoring.


Big Brothers Big Sisters of Northwestern Michigan (Bigs) helps youth reach their full potential through positive mentoring relationships. We develop and sustain positive, life-changing relationships that have a direct and lasting impact on the lives of our youth (Littles) and the adults (Bigs) who mentor them. Our organization currently serves children in five counties in northwestern Michigan, including Antrim, Charlevoix, Emmet, Grand Traverse and Kalkaska.

Create and support one-to-one mentoring relationships that ignite the power and promise of youth.

All youth achieve their full potential.


POSITION SUMMARY: The Mentoring Specialist provides leadership and guidance to volunteer mentors, parents and mentees within the framework outlined and established by the agency and operates in compliance with the national Standards of Practice as set forth by Big Brothers Big Sisters of America.

REPORTS TO: Director of Mentoring


Customer Relations
 Responds to all calls and inquiries in a timely manner from potential volunteers and parents requesting general information about enrollment.
 Provides appropriate program information as needed to applicants, parents, or referring sources.
 Maintains contact with potential volunteers through enrollment process.

 With the guidance of the Director of Mentoring, participates with the program staff team in the ongoing and robust child and volunteer recruitment plan, including the delivery of program presentations.
 Identifies potential new business partners to recruit volunteers/discuss mentoring opportunities.
 Attends and supports agency programming and fundraising events, as appropriate and requested.

Enrollment & Match Coordination
 Provides intake information to potential volunteers and families and evaluates eligibility according to agency policies.
 Assesses whether a potential volunteer is suitable for the program by facilitating reference checks, interviews, assessments and home visits with volunteer applicants. Provides any concerns to Director of Mentoring that might influence eligibility or acceptance into the program.
 Maintains accurate contact information in the volunteer and child files, documenting dates, times and details of every interaction with them throughout the enrollment and match process.
 Develops matches via thoughtful consideration of positive relationship potential and facilitates match meetings, providing written documentation of all interactions.

Match Support Coordination
 Continually assesses match relationships through appropriate supervision contact with all parties according to agency and BBBSA Standards of Practice with the focus on: child safety, match relationship development, positive youth development and volunteer satisfaction. Ensures real and/or potential problems and/or barriers are identified and addressed and resolved as early as possible.
 Ensures any match issue(s) requiring additional leadership, guidance or support are brought to the attention of the Director of Mentoring.
 Addresses and provides for individual training, information and support needs for each match participant to ensure a positive youth development experience for the child, and successful and satisfying experience for the volunteer and parent.
 Develops, promotes and implements group match activities in order to support ongoing volunteer involvement with the child and agency. Keeps volunteers, parents and children apprised of opportunities to participate in educational, recreational, and cultural opportunities available to them as part of the Bigs program.
 Assesses reasons for match closure; conducts match closure procedures and potential re-match opportunities.
 Identifies and promotes re-engagement of volunteer mentors (where appropriate) whether as Bigs, potential board or committee members, and/or donors.


Internal Communications
 Keeps weekly log of any issues to review/discuss with Director of Mentoring, utilizing effective time-management strategies, keeping Director abreast of critical issues as they arise.
 Immediately reports all suspected violations of child protection laws, Agency policies and BBBSA standards to the Director of Mentoring and Executive Director (as appropriate).
 Provides necessary program data and anecdotal information to the Director of Mentoring for the annual report, reports to the Board and/or community, marketing materials, and/or any local or national surveys.

External Communications
 Maintains relationships with cooperating agencies and educational institutions.
 Speaks publicly to promote the program, activities and fundraising events.
 Ensures compliance with agency communications policies.

 Identifies potential donors and/or fundraising opportunities throughout the Recruitment, Enrollment and Match Process.

 Bachelor’s Degree from an accredited four-year university and/or related social experience of at least two years.
 Familiarity with the educational and social service systems and child protection practices and laws.
 Organizational Skills- Excellent organizational skills and ability to manage a multitude of tasks with a strong attention to detail.
 Superior problem-solving skills and ability to effectively negotiate with others.
 Excellent written and oral communication skills.
 Ability to enthusiastically advocate and promote the mission of Bigs.
 Exceptional conflict management and interpersonal skills with the ability to problem-solve social and emotional situations.
 Relate effectively with diverse groups of people from varied social and economic segments of the region.
 Proficiency in Microsoft Office with an emphasis on Word, Excel as well as Google and the ability to adapt to other database programs.
 Ability to work evening and weekend hours and effectively manage a flexible schedule.
 As a condition of employment, must have and maintain a valid US driver’s license along with an exemplary driving record. Employment is contingent upon the results of a comprehensive background check, reference checks and driving record check.



We make it a priority to invest in our staff and value the importance of a healthy work-life balance by offering a competitive benefits package, which includes:

  • Flexible Work Schedule
  • Paid Holidays
  • Matching 401(K) Plan
  • Health Insurance (Medical/Dental options)
  • Life & Disability Insurance
  • Training & Development Programs


Job Responsibilities: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and required skills.

Contents may be subject to change to meet the needs of Big Brothers Big Sisters of Northwestern Michigan.

If this sounds like the position and organization for you, please submit a cover letter and resume, via EMAIL to with “Your Name – Mentoring Specialist” in the subject line


via MAIL to:

Big Brothers Big Sisters of Northwestern MI
ATTN: Director of Mentoring
900 E Front Street Ste. 125
Traverse City, MI 49686